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Managed Support
Empower your users with 24x7 Managed Support
Technology can be unpredictable, and so can your users’ needs. When something goes wrong, you need a reliable partner who can provide fast and effective support for your users, no matter what time of day, or where they are.
The Instillery's Managed Support service ensures your users receive round-the-clock assistance, 365 days a year, no matter where they are or what issue they encounter. By harnessing the collective expertise gained from managing support for multiple clients, we deliver unparalleled efficiency and effectiveness that surpasses the capabilities of smaller, in-house teams.
The Instillery have an innate understanding of our business and provide us with the IT support, agility and responsiveness our business needs in today’s global and digital marketplace.
Paul Littlefair
Chief Information Officer, Liverstock Improvement Corporation
What we offer
24x7x365 Support
Gain access to instant IT support anytime, anywhere, through multiple channels including phone, email, or our intuitive customer portal/app.
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Scale Beyond Compare
Handling an average of 52,000 service tickets and 36,000 phone calls annually, our extensive experience enables us to accumulate insights across our entire client base, resulting in faster issue resolution and proactive problem-solving.
World-class Support Tools
Utilising industry-leading service management tools, we provide end-to-end traceability and eliminate any potential black holes in the support process, ensuring a seamless experience for our customers at every interaction.
Unmatched Experience
​With an impressive 93% of our interactions rated positively by customers, you can trust us to treat your users with the same level of care and expertise as our own team members.