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Cloud Care
Maximise cloud success with proactive cloud management
The public cloud underpins the delivery of critical applications to internal or external users. Monitoring, optimising and securing your cloud platform on an ongoing basis improves performance while removing unnecessary costs.
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With our team of cloud experts working alongside your team with our unique co-pilot approach, your team remains empowered and in control, as your cloud story builds.
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Our service uniquely provides both support for day-to-day operations, while we maintain a backlog of enhancements and proactively improve your cloud environment month by month.
You could not hope for a more engaged partner. Not just the initial discovery piece of our current state of play, but also where the final destination should be on that journey and throughout the process. They didn’t just deal with us as a partner, they took all of our vendors on that journey. It is absolutely invaluable.
Raf Rasile
General Manager - Ditigal Innovation, Fonterra
How We Do it
01
Expert Cloud Support
Call on our team of experts for support and escalation of cloud platform performance or availability issues, and for assistance and support with cloud configuration. Chatops available general enquiries and discussion about your cloud service.
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Cost Optimisation
Cost optimisation is a key aspect of well managed public cloud. Using industry-leading tools, we provide insights into opportunities to optimise costs ensuring your business is paying for what you need, and nothing you don’t.
05
Cloud Advisory
Leverage years of experience when you need advice on best practices public cloud architecture and design such as tagging and taxonomy, account structures, security and networking and automation.
02
Monitoring & Alerting
With visibility into your cloud environment, we are able to provide rapid responses to issues or even detect them before they occur. We monitor your systems 24x7 looking at performance, capacity and availability.
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04
Security & Compliance
Move fast with public cloud while staying secure with security and compliance monitoring, which will alert of critical configuration changes, provide compliance scanning against industry standards and baseline security against best practices.
What We Offer
Support Services
At the core of Cloud Care is our operational support services, based upon industry best practice and our unique insights into what makes public cloud a success within businesses of all sizes.
ChatOps
We make it easy for you to contact us, with integrated ChatOps support acting as a direct line to our team of public cloud specialists. We also offer traditional means of contact.
Expert Team
With our cloud support team is a highly qualified team, with years of collective experience and complementary skill sets that you get access to across discipline such as networking, data or automation, as well as core cloud skills.
Cloud Co-pilot
We believe in supporting you and your team, not holding the controls at ransom. With co-pilot support, we work as a collective team, with full access and visibility to the tools we use, upskilling your team along the way.