Managed Support
24x7 support for your users throughout the year
By managing the support of multiple customers, we’re able to deliver support for your users more efficiently than smaller, in-house teams are able to. You name it, we’ve seen it - and we know how to fix it.
What We Offer
24x7x365 support
Get access to Instant IT support around the clock, 365 days a year, wherever you are and however you need it, whether via phone, email or our customer portal/app.
World-class support tools
We use Connectwise, the world’s leading service management tool, to provide end-to-end traceability and eliminate black holes, meaning our customers experience a seamless journey at every step.
Greater scale than an in-house team
Managing an average of 52,000 service tickets and 36,000 phone calls every year, we accumulate learnings across our entire customer base, allowing for faster issue resolution.
World-class experience
With 93% of our interactions rated positively by our customers, you know that we’ll treat your users like they’re part of our own team.
-
24x7x365 support
Get access to Instant IT support around the clock, 365 days a year, wherever you are and however you need it, whether via phone, email or our customer portal/app.
-
World-class support tools
We use Connectwise, the world’s leading service management tool, to provide end-to-end traceability and eliminate black holes, meaning our customers experience a seamless journey at every step.
-
Greater scale than an in-house team
Managing an average of 52,000 service tickets and 36,000 phone calls every year, we accumulate learnings across our entire customer base, allowing for faster issue resolution.
-
World-class experience
With 93% of our interactions rated positively by our customers, you know that we’ll treat your users like they’re part of our own team.